Terms and Conditions

Company Details

The selling company is Yorkshire Hot Tubs Ltd, 10a Drill Hall Business Centre, Ilkley, West Yorkshire, LS29 8EZ. Company Registration No 07098911. VAT No 984 3476 75. Our Terms and Conditions of business are reproduced below and shall apply to all products and services supplied by Yorkshire Hot Tubs Ltd, whether offered for sale on this website or not.

Pricing & Supply

All prices on the website include VAT at 20%. The price you pay for your goods is the price advertised when you place your order. If a product is shown on the website but is not available or is incorrectly priced or otherwise incorrectly described, Yorkshire Hot Tubs Ltd shall not be obliged to sell you that product. All orders for products are subject to availability and Yorkshire Hot Tubs reserves the right to refuse to supply to any individual or company for whatever reason. If this the case we will endeavour to issue a refund as soon as we are aware of the discrepancy. (Funds normally take 5-7 working days to appear back into your account).

Payment

We accept payment on-line via Paypal. Cash is accepted when purchases are made in person at our showroom.

Delivery Procedure

We will only ship products to addresses within the UK mainland, Scottish Highlands and Northern Ireland. We are unable to ship to the Channel Islands.

We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your property for delivery. If goods are returned to us because our courier cannot locate your property and we cannot contact you by telephone, then you will be responsible for the direct cost of that return.

Products will be sent via Royal Mail or a courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature, unless you instruct them to do so via the check-out page of our website. If you instruct us to request our courier to leave your goods without signature, the responsibility falls on you and we will not be held responsible for lost items. We will ask our courier to leave your goods in your preferred location but we cannot guarantee that they will always comply with our instructions.

If they are not requested to leave the parcel without a signature and you are not at home when they attempt to deliver, our courier will leave a card and, deliver it to a neighbour or take it back to the depot for further instruction. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot free of charge. The courier will normally only keep parcels for five working days before returning them to us, so please don’t order just before you are due to go away for an extended period. If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of that return and also for the additional cost of resending the goods to you.

Delivery of Damaged or Faulty Goods

Please inspect your goods immediately upon delivery. If goods delivered are faulty, missing or incorrect, you must advise us as soon as possible, and within seven days from the date of delivery.

If you notify us of a problem with your goods, we will either make good any shortage; replace any goods that are found to be damaged or defective; or refund the amount paid by you for the goods in question.

These terms do not affect your statutory rights as a consumer.

Delivery of unwanted or wrongly ordered goods

If you change your mind about your order we accept returns (except for non-stock, special order items and other items that are manufactured to order) as long as the following conditions are met; You must contact us in writing within seven working days after the day on which you received the goods – Email is acceptable.

The item(s) are returned in the original, undamaged packaging, with all pieces in original condition.
It is your responsibility to ensure that goods are returned in appropriate protective packaging. If goods are damaged due to inappropriate packaging it will not be possible to process your refund

Cancellation of Order

For all stock item orders you must notify us, in writing by letter or email, that you wish to cancel the order within seven working days after the day on which you received the goods. You must keep a copy of your notice of cancellation such as a certificate of posting. The goods must then be returned to us and in accordance with our Returns Policy.

For non-stock, special order items such as replacement spa covers, and orders that are manufactured to order, you have the right to cancel within 48 hours of placing your order. You must notify us, in writing by letter or email, that you wish to cancel the order. You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty.
If an order is cancelled within either the seven day or 48 hour periods defined above then you will be due a full refund of the cost of the goods and any delivery charges to you, but you will be responsible for any cost associated with returning goods to us.

Complaints

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our contact phone number is at the top of every page on the site our full details are on the Contact Page.

Warranties

Please contact us before sending back parts for a warranty claim.
Do not return any goods to us unless you are asked to do so by us. You are responsible for the cost of returning goods to us for warranty repair. We will bear the cost of returning the item to you following repair / replacement. You must ensure that the item(s) returned for warranty repair/replacement are sent with suitable packaging/protection and also insured for any damage during transit. Items received by us that have been damaged in transit will not be repaired under warranty.

Returns and Shipping

Returns Policy

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by calling 01943 968221. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out.

If your order has already left our warehouse and you decide to cancel, we will refund your order, not including postage and packing. In this instance the cancellation must be made in writing (email is acceptable) within 7 working days of receiving your order. Please return the goods within 14 working days then we will then refund the original payment method used to place the order.

The goods must be received back in their original condition, unopened and unused. We do not cover the cost of returns postage and packaging.

Any goods returned without contacting us first and obtaining a Return Authorisation Number will not be dealt with. Also, you must obtain a proof of posting since we will need to see it if the goods do not arrive.

Shipping Details

At present we can only ship to the UK Mainland – for anything further afield please contact us on 01943 968221
Orders will be processed within one working day – subject to stock availability.
Orders will be delivered on a 2-3 day service via Royal Mail or Courier.

Shipping is FREE on orders over £100

For orders under £100 a flat-rate fee of £9.00 will be charged for UK Mainland addresses. For Northern Ireland and Scottish Highlands a flat-rate fee of £15.00 will be charged.

Considerations:

1. Orders placed after 12 noon on a Friday, over the weekend or on a Bank Holiday will be processed on the following working day.
2. We aim to despatch your order within one working day. If we envisage any delay (due to stock shortage etc) we will notify you as soon as possible by email. If you prefer telephone contact please ensure you add your number on the checkout page.
3. Multiple item orders will be shipped together where possible.
4. It is the purchasers responsibility to ensure that the chemicals purchased comply with any local regulations in the country of use.
5. All delivery services will deliver on working days only (Mon-Fri) unless otherwise stated.

Security and Privacy

Yorkshire Hot Tubs Ltd use Paypal for a secure on-line shopping payment service. Yorkshire Hot Tubs do not collect any payment details from this transaction outside of delivery details. The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party.

Customers have the option to subscribe to a mailing list managed by MailChimp. Yorkshire Hot Tubs Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc. If you wish to unsubscribe from this email you can do.

We realise that some customers do not feel comfortable ordering online. You can call our showroom on 01943 968221 to place an order over the telephone. All telephone orders are subject to these terms and conditions and will be treated as if they were placed on-line by yourself.

When you place an order, we need to know your name, e-mail address, delivery address and contact telephone number. This will allow us to process and fulfill your orders and to notify you of your order status. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access..